Terms of Service
CloudFiles Technologies Inc.
Last Updated: 28 May 2026
These Terms of Service ("Terms") govern your access to and use of the CloudFiles platform and services ("Services") provided by CloudFiles Technologies Inc. ("CloudFiles," "we," "our," or "us"). By accessing or using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are agreeing to these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, do not access or use the Services.
If you have executed a separate Master Services Agreement with CloudFiles, that agreement governs your use of the Services and these Terms do not apply to you.
1. Definitions
"Authorized User" means any individual you authorize to access the Services under your account, identified by a unique email address. Two or more individuals may not share the same login credentials.
"Customer Data" means any content, documents, materials, data, and information that you or your Authorized Users enter into the Services. Customer Data does not include any component of the Services or materials provided by CloudFiles.
"Documentation" means the technical and functional documentation for the Services as made generally available by CloudFiles.
"Services" means the CloudFiles products and services made available to you, including Document Management, Document AI, Document Generation, Agentforce Actions, and any related features, as described on cloudfiles.io and the Salesforce AppExchange.
"Third-Party Services" means services, software, products, applications, and integrations provided by third parties that you may choose to use with the Services.
2. Account and Access
To use the Services, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You are responsible for ensuring that all Authorized Users comply with these Terms. You are liable for the acts and omissions of your Authorized Users as though they were your own.
You must promptly notify CloudFiles at support@cloudfiles.io of any unauthorized access to or use of your account.
3. License and Use Rights
3.1 Grant of Rights
Subject to these Terms, CloudFiles grants you a worldwide, limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the subscription term, solely for your internal business purposes and in accordance with the Documentation.
3.2 Restrictions
You shall not, and shall not permit others to:
- license, sublicense, sell, resell, rent, lease, transfer, or distribute the Services or Documentation to any third party;
- reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Services;
- use the Services in a manner that violates any applicable law or infringes upon the rights of any third party;
- use the Services to store or transmit malicious code, viruses, or any harmful or unlawful material;
- circumvent or disable any security or access control features of the Services;
- use the Services to create a competing product or for benchmarking purposes without CloudFiles' prior written consent; or
- exceed any usage limits or restrictions associated with your subscription plan.
4. Customer Data
4.1 Ownership
You retain all right, title, and interest in your Customer Data. CloudFiles does not claim ownership of any Customer Data.
4.2 License to CloudFiles
You grant CloudFiles a non-exclusive, worldwide right to process, transmit, and store Customer Data solely to the extent necessary to provide the Services to you in accordance with these Terms.
4.3 Your Responsibilities
You are solely responsible for the content and legality of your Customer Data, for determining the suitability of the Services for your business, and for complying with all applicable data privacy and protection laws with respect to your use of the Services.
4.4 Usage Data
CloudFiles may collect and use de-identified and aggregated data derived from your use of the Services ("Usage Data") for analytics, benchmarking, and improving the Services. Usage Data will not identify you, your Authorized Users, or your Customer Data. CloudFiles will not sell Usage Data to third parties.
4.5 Data Retention and Deletion
Upon termination or expiration of your subscription, CloudFiles will make your Customer Data available for export for thirty (30) days. After such period, CloudFiles will delete your Customer Data in accordance with its data deletion policy, unless retention is required by applicable law.
5. Security
CloudFiles implements commercially reasonable industry-standard security measures to protect Customer Data, including encryption of data at rest and in transit, access controls, logical data separation, monitoring, and periodic security reviews.
For detailed information on CloudFiles' security practices, certifications, and compliance documentation, please visit the CloudFiles Trust Center.
6. Payment
6.1 Fees
You agree to pay all fees associated with your selected subscription plan as displayed at the time of purchase. Fees are invoiced in advance on a recurring basis (monthly or annually, as selected) and are due upon invoice issuance. All fees are denominated in the currency specified at the time of purchase.
6.2 Non-Cancellable Commitment
All subscriptions are non-cancellable for the committed term. Fees paid are non-refundable except as expressly stated in these Terms. Your subscription represents a continuous commitment for the full duration of the term regardless of actual usage.
6.3 Taxes
All fees are exclusive of applicable taxes. You are responsible for all taxes, duties, and levies arising from your purchase, excluding taxes based on CloudFiles' net income.
6.4 Late Payment
If you fail to pay any amounts when due, CloudFiles may suspend your access to the Services until all outstanding amounts are paid in full. CloudFiles will provide reasonable notice before any suspension.
7. Term, Renewal, and Termination
7.1 Subscription Term
Your subscription begins on the date you first access the Services and continues for the term selected at the time of purchase (monthly or annual).
7.2 Auto-Renewal
Your subscription will automatically renew for successive terms equal in length to the initial term, unless you cancel auto-renewal through your account settings or provide written notice to CloudFiles at least thirty (30) days before the end of the then-current term.
7.3 Price Adjustments
CloudFiles may adjust subscription fees by no more than five percent (5%) at renewal. If a fee increase applies, CloudFiles will notify you at least thirty (30) days before the renewal date. If you do not accept the new fees, you may cancel your subscription effective at the end of the current term.
7.4 Termination for Cause
Either party may terminate these Terms if the other party materially breaches any provision and fails to cure such breach within thirty (30) days of receiving written notice specifying the breach.
7.5 Termination by CloudFiles
CloudFiles may terminate your account or suspend access to the Services immediately if you violate Section 3.2 (Restrictions) or engage in any activity that threatens the security or integrity of the Services or other customers' data.
7.6 Effect of Termination
Upon termination or expiration:
- all license and access rights granted to you will terminate;
- you will pay any outstanding fees accrued through the date of termination;
- if you terminate for cause due to an uncured material breach by CloudFiles, CloudFiles will provide a pro-rata refund of pre-paid fees for the unused portion of the subscription term; and
- Customer Data will be available for export for thirty (30) days per Section 4.5.
8. Third-Party Services
The Services may integrate with or enable access to Third-Party Services, including Salesforce and other platforms. Your use of any Third-Party Services is governed by the applicable third-party terms and conditions. CloudFiles does not warrant, support, or assume any responsibility for Third-Party Services and is not responsible for any disclosure, modification, or deletion of Customer Data resulting from access by Third-Party Services.
9. Intellectual Property
CloudFiles and its licensors own all right, title, and interest in the Services, Documentation, and all related intellectual property. Nothing in these Terms transfers any intellectual property rights to you, except the limited license granted in Section 3.1.
If you provide suggestions, ideas, or feedback regarding the Services ("Feedback"), you grant CloudFiles a royalty-free, fully paid, perpetual, irrevocable, worldwide license to use, incorporate, and exploit such Feedback without restriction.
10. Warranties and Disclaimers
10.1 Service Warranty
CloudFiles warrants that the Services, when used as authorized under these Terms, will perform substantially in conformance with the Documentation during the subscription term. Your sole remedy for breach of this warranty is for CloudFiles to repair or replace the affected Services, or, if CloudFiles determines that such remedy is not commercially reasonable, to terminate your subscription and provide a pro-rata refund of pre-paid fees for the unused portion of the term.
10.2 Disclaimer
EXCEPT FOR THE EXPRESS WARRANTY IN SECTION 10.1, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." CLOUDFILES DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CLOUDFILES DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR SPECIFIC REQUIREMENTS.
11. Limitation of Liability
11.1 Exclusion of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CLOUDFILES BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF CLOUDFILES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.2 Liability Cap
CLOUDFILES' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO CLOUDFILES FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY.
11.3 Exceptions
The limitations in this Section 11 do not apply to liabilities arising from CloudFiles' gross negligence or willful misconduct, or liabilities that cannot be limited under applicable law.
12. Indemnification
12.1 By CloudFiles
CloudFiles will defend and indemnify you from any third-party claim alleging that your authorized use of the Services infringes a third-party intellectual property right, and will pay any damages finally awarded or settlement amounts agreed. CloudFiles will not be responsible for claims arising from your modification of the Services, your combination of the Services with third-party products, or your use of the Services in violation of these Terms.
12.2 By You
You will defend and indemnify CloudFiles from any third-party claim arising from: (a) your use of the Services in violation of these Terms or applicable law; (b) your Customer Data; or (c) your breach of the restrictions in Section 3.2.
12.3 Infringement Remedy
If the Services are enjoined due to an infringement claim, CloudFiles will, at its option: (a) obtain the right for you to continue using the Services; (b) modify the Services to be non-infringing without materially diminishing functionality; or (c) replace the Services with a non-infringing alternative. If none of the foregoing is commercially reasonable, either party may terminate the subscription and CloudFiles will provide a pro-rata refund for the unused portion of the term.
13. Confidentiality
Each party agrees to protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than a reasonable degree of care. Confidential Information includes the terms and pricing of your subscription, CloudFiles' technical information and product roadmaps, and any information designated as confidential.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known before disclosure; (c) was independently developed without reference to the other party's information; or (d) was rightfully received from a third party without confidentiality restrictions.
14. Governing Law
These Terms are governed by the laws of the State of California, U.S.A., without reference to conflict of law principles. The parties irrevocably consent to the exclusive jurisdiction of the federal and state courts located in San Francisco County, California. The U.N. Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.
Each party irrevocably waives any right to a jury trial in connection with any dispute arising out of these Terms.
15. Changes to These Terms
CloudFiles may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. If the changes materially reduce your rights, we will provide at least thirty (30) days' advance notice via email or in-app notification. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and may cancel your subscription.
16. General
Independent Contractors. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.
Assignment. You may not assign these Terms without CloudFiles' prior written consent. CloudFiles may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Notices. CloudFiles may send notices to the email address associated with your account. You may send notices to CloudFiles at legal@cloudfiles.io or by mail to CloudFiles Technologies Inc., 38350 Fremont Blvd, Suite 203, Fremont CA 94536, United States.
Force Majeure. Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, pandemics, war, government actions, or telecommunications failures.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
Waiver. The failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
Entire Agreement. These Terms, together with any applicable Order Form, constitute the entire agreement between you and CloudFiles regarding the Services and supersede all prior agreements and understandings.
Contact
If you have questions about these Terms, please contact us at:
CloudFiles Technologies Inc.
38350 Fremont Blvd, Suite 203
Fremont CA 94536, United States
